Return and Refund Policy
At Dizignwork, your satisfaction is our priority.
If something isn’t right with your order, we’re here to help and make the process simple and fair.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible:
- The item must be unused and in the same condition as received
- All original packaging must be included
- Proof of purchase (order confirmation or receipt) is required
2. How to Start a Return
To request a return, please contact us at:
support@dizignwork.com
If your request is approved:
- We will provide return instructions
- A return shipping label may be provided depending on the situation
Important:
Items sent back without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us within 72 hours at:
support@dizignwork.com
We will evaluate the issue and provide a replacement or appropriate solution at no additional cost.
4. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Personal care or hygiene items
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
- Sale or clearance items
- Gift cards
Original shipping fees are non-refundable.
5. Exchanges
We do not offer direct exchanges.
To receive a different item:
- Submit a return request (once approved)
- Place a new order separately
This helps ensure faster processing.
6. European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Returned items must:
- Be unused and in original condition
- Include original packaging
- Be accompanied by proof of purchase
7. Refunds
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, refunds will be issued to your original payment method within 10 business days
Please note:
- Processing times may vary depending on your bank or payment provider
- If 15 business days have passed since approval, please contact us
8. Refused Shipments & Disputes
If you wish to cancel an order or request a refund, please contact us first at:
support@dizignwork.com
Please do not initiate a chargeback before contacting us, as this may delay resolution.
We are committed to resolving issues quickly and fairly.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank for further clarification
If the issue persists, contact us at:
support@dizignwork.com
10. Return Address
Returns must be approved before shipping.
Return instructions and the correct return address will be provided after your request is approved.
11. Contact Information
If you have any questions about returns or refunds, please contact us:
Email: support@dizignwork.com
Phone: +1(606) 488-3611
Company: Justin A. Comer LLC
Address:
6814 Copernicus Circle
Charlotte, NC, 28226-3923
United States